We are seeking Full and Part-time Front Desk Agents

SUMMARY

The GSR II completes guest registration, room assignments, blocking, check out, and accounting procedures. Provides efficient, gracious, and professional guest service.
RESPONSIBILITIES
Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging Service Pledge and brand basics. Understand the WL Way.
Perform all duties on the position certification checklist.
Ability to read, analyze, interpret, and effectively explain items such as common reports, guest folios, and emergency procedures. Know role in emergency situations.
Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guests name at least twice. Anticipate the guests needs and exceed their expectations. Give the guest a fond farewell/warm good-bye. Thank them and invite them back
Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
Responsible for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures.
Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.
Understand and consistently follow all cash handling procedures including the hotel credit and check cashing procedures.
Ensure all credit cards and cash funds are balanced throughout each shift. Follow PCI Compliance.
Complete guest and information privacy training.
Handle guest mail, messages and safe deposit boxes per SOP.
Offer and properly handle requests for wake-up calls and do not disturb requests.
Effectively operate the hotel computer system or property management system upon certification.
Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).
Monitor room availability, selling strategies, discounts and frequent guest program benefits
Keep desk area clean. Understand that it is every associates responsibility to keep the hotel clean and in immaculate condition. Complete daily/weekly cleaning schedule.
Assist in maintaining the cleanliness of the Lobby and Entrance.
Inform management of any guest or system-related issues.
Read and initial log daily.
Maintain proper key control.
Forward Lost and Found inquiries to Loss Prevention.
Follow brand check-in/check-out procedures for all guests.
Assist with Sales and Marketing efforts as directed by management staff.
Possess working knowledge of reservation procedures. Know cancellation and walk procedures
Ensure security and confidentiality of all guest and hotel information and material.
Practice energy conservation at all times.
Notify manager/PBX of maintenance issues.

JB.0.00.LN

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